Cancellation Policy
Clients are able to cancel enrollment in courses that they have purchased, but they are subject to the following conditions:
A student may cancel out of a course up to the 14th day prior to the course start date and receive a full refund. No refunds will be issued during the 2 weeks prior to the course as class sizes will be set and students will be registered for certification with our partner agencies. This registration has associated costs. If a student has to miss a class within the 2 week window, a $75.00 discount can be applied to re-booking for a new date. Participants who do not attend their session are not elligible for any refund or reimbursement.
A student may cancel out of a course up to the 14th day prior to the course start date and receive a full refund. No refunds will be issued during the 2 weeks prior to the course as class sizes will be set and students will be registered for certification with our partner agencies. This registration has associated costs. If a student has to miss a class within the 2 week window, a $75.00 discount can be applied to re-booking for a new date. Participants who do not attend their session are not elligible for any refund or reimbursement.
Taxes and Fees
Mental Health Masterclass is based out of Ontario and delivers courses, both in-person and virtually to learners throughout Canada and abroad. As the location of each learner cannot be verified during their use of the service, taxation is based on the location in which the course takes place. This location is set in Ontario, where the tax rate is 13%.